Man with Van Enfield Terms and Conditions of Service

These Terms and Conditions set out the basis on which Man with Van Enfield provides removal and related transport services. By booking or using any service, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation that makes the booking or on whose behalf the booking is made.

Service means any removal, man and van, transport, loading, unloading, packing, or related service provided by Man with Van Enfield.

Goods means the items and property that are the subject of the Service.

Contract means the agreement between the Client and Man with Van Enfield incorporating these Terms and Conditions.

2. Scope of Services

Man with Van Enfield provides man and van and removal services, including collection, transportation and delivery of Goods, and where agreed, assistance with loading and unloading. Services are generally provided within Enfield and surrounding areas, with longer distance journeys available by agreement.

Any description of services, journey times or availability provided verbally or in writing is an estimate only and does not form a guarantee unless expressly confirmed in writing as a fixed commitment.

3. Booking Process

All bookings must be arranged in advance. A booking is made when the Client provides full and accurate details of the required Service, including addresses, dates, times, access information, volume and nature of Goods, and any special requirements.

The Client must inform Man with Van Enfield of any factors that may affect the Service, such as restricted access, stairs, lifts, parking limitations, narrow roads, time restrictions, or any items that are particularly heavy, fragile, or valuable.

A booking is only confirmed when it has been accepted by Man with Van Enfield and a confirmation has been issued verbally or in writing. Man with Van Enfield reserves the right to refuse any booking.

Man with Van Enfield may require a deposit or part payment to secure a booking. If a deposit is requested, the booking is not confirmed until the deposit has been received and acknowledged.

4. Client Responsibilities

The Client is responsible for ensuring that:

The information provided during the booking process is complete and accurate.

All Goods are properly packed, protected and labelled, unless packing has been expressly agreed as part of the Service.

All items to be moved are ready for transport at the agreed time, and that access is available to the property and to any communal or shared areas required for the move.

Parking arrangements are in place where possible, including obtaining any permits or permissions required at collection and delivery locations.

Any items that require disconnection or dismantling have been disconnected or dismantled in advance, unless Man with Van Enfield has specifically agreed to provide this as an additional service.

Any items that are prohibited, hazardous or illegal are not presented for transport.

5. Quotations and Pricing

Any quotation provided by Man with Van Enfield is based on the information given by the Client at the time of enquiry. Quotations are normally given on an hourly rate or fixed price basis and will specify the method used.

Man with Van Enfield reserves the right to amend the quotation or apply additional charges if:

The information provided by the Client was incomplete or inaccurate.

The nature, quantity or weight of the Goods differs from that originally described.

Additional services are requested or required, including additional labour, extra journeys, waiting time, packing, dismantling or reassembly.

Delays occur that are outside the control of Man with Van Enfield, including but not limited to waiting for keys, delayed access, or congestion caused by third parties.

Any additional charges will be explained to the Client where reasonably possible and will be payable in accordance with these Terms and Conditions.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment for the Service is due on completion of the job on the same day. Man with Van Enfield may at its discretion require full or partial payment in advance, particularly for larger moves or longer distance journeys.

Payment methods accepted will be advised at the time of booking. The Client is responsible for ensuring that payment is made promptly and in full. Failure to pay may result in Goods not being unloaded or further services being withheld until payment is received.

Where an invoice is issued with agreed payment terms, payment must be received by the due date shown on the invoice. Man with Van Enfield reserves the right to charge interest and reasonable recovery costs on overdue amounts.

7. Cancellations and Amendments

The Client may cancel or amend a booking by providing notice to Man with Van Enfield. The following cancellation terms will normally apply unless otherwise agreed in writing.

If the Client cancels more than 48 hours before the scheduled start time of the Service, any deposit paid may be refunded or, at the discretion of Man with Van Enfield, retained and credited against a future booking.

If the Client cancels within 24 to 48 hours of the scheduled start time, Man with Van Enfield may charge a cancellation fee of up to 50 percent of the quoted price or retain the deposit.

If the Client cancels within 24 hours of the scheduled start time or fails to be present for the Service without prior notice, Man with Van Enfield may charge up to 100 percent of the quoted price.

Where a booking is amended and this results in a shorter duration or reduced Service, Man with Van Enfield reserves the right to apply similar charges as for cancellation if reasonable notice has not been given.

If Man with Van Enfield needs to cancel or significantly amend a booking due to circumstances beyond its control, such as vehicle breakdown, extreme weather, illness, or safety concerns, it will notify the Client as soon as reasonably possible and offer an alternative date or time where available. Man with Van Enfield will not be liable for any indirect or consequential loss arising from such cancellation or amendment.

8. Access, Parking and Waiting Time

The Client is responsible for ensuring suitable access for the vehicle at both collection and delivery locations. This includes availability of parking spaces, appropriate permits where needed, and clear and safe access routes.

If suitable parking is not available or access is restricted, Man with Van Enfield may charge for any additional time spent, additional distance required to carry Goods, or for any parking charges or penalties incurred as a result of following the reasonable instructions of the Client.

Waiting time caused by delays outside the control of Man with Van Enfield, including but not limited to waiting for keys, agents, landlords, or other third parties, may be charged at the agreed hourly rate or as otherwise specified in the quotation.

9. Goods Not Accepted for Transport

Unless expressly agreed in writing, Man with Van Enfield will not carry any of the following items:

Hazardous, explosive, corrosive, flammable or illegal items.

Cash, jewellery, precious metals, securities, or other high value items.

Perishable goods that may deteriorate in transit.

Animals or live plants that require special care in transport.

If such items are presented without disclosure and accepted in error, Man with Van Enfield will not be liable for any loss, damage, or consequence arising from their transport, and the Client will indemnify Man with Van Enfield against any resulting claim, damage, or penalty.

10. Liability and Limitations

Man with Van Enfield will exercise reasonable care and skill in providing the Service. However, the overall responsibility for the Goods remains with the Client, and the following limitations apply.

Man with Van Enfield will not be liable for loss or damage arising from:

Poor or inadequate packing by the Client or a third party.

Normal wear and tear, scratching, scuffing, or minor cosmetic damage that may reasonably occur during handling and transport.

Inherent defects in Goods, including defective design, construction or materials.

Handling of items that are particularly fragile or heavy where the Client has been advised that there is some risk of damage.

Any claim for loss or damage must be reported to Man with Van Enfield as soon as reasonably possible and in any event within 48 hours of completion of the Service. The Client must provide reasonable evidence of the loss or damage and allow inspection where necessary.

To the fullest extent permitted by law, the total liability of Man with Van Enfield in respect of any single Contract, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount taking account of the value of the Goods and the price of the Service. Man with Van Enfield will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss arising from delays.

11. Insurance

The Client is strongly advised to ensure that adequate insurance cover is in place for the Goods during the move. Any additional insurance arrangements or specific cover required must be discussed and agreed in advance of the booking. Unless expressly confirmed in writing, the Client is deemed to have relied on its own insurance and not on any insurance carried by Man with Van Enfield.

12. Waste, Disposal and Environmental Regulations

Man with Van Enfield operates in accordance with applicable waste and environmental regulations. The Service provided is primarily for the removal and transport of household or office Goods and effects, and not for the disposal of waste.

Man with Van Enfield will not remove or transport items that are classified as controlled, hazardous or regulated waste without express prior agreement and compliance with the relevant legal requirements.

Where the Client requests that unwanted items are taken away for disposal or recycling, this will be treated as a separate service and may incur additional charges. Such services will only be provided where lawful and where appropriate facilities and documentation are in place.

The Client is responsible for ensuring that any items presented for disposal are lawfully theirs to dispose of and do not include prohibited or regulated materials. The Client agrees to indemnify Man with Van Enfield against any claim, fine or penalty arising from unlawful or improper disposal where the Client has failed to provide accurate information.

13. Delays and Force Majeure

Man with Van Enfield will use reasonable efforts to adhere to agreed dates and times, but cannot guarantee specific arrival or completion times due to factors such as traffic, weather, access conditions and other external events.

Man with Van Enfield will not be liable for any delay or failure to perform the Service where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, breakdowns, strikes, civil unrest, or public emergencies.

14. Complaints

If the Client has any concern or complaint about the Service, this should be raised with Man with Van Enfield as soon as possible so that it can be addressed promptly. Complaints relating to loss or damage to Goods must be reported within the time limits set out in these Terms and Conditions.

Man with Van Enfield will investigate complaints in good faith and aim to reach a fair and reasonable resolution. This may include repair, replacement, a contribution to the cost of repair, a partial refund, or other appropriate remedy, subject to the liability limitations described in these Terms and Conditions.

15. Data Protection and Privacy

Man with Van Enfield will handle personal data in accordance with applicable data protection legislation. Information provided by the Client will be used only for the purpose of administering bookings, providing the Service, handling payments, and managing any queries or complaints.

Personal data will not be sold or shared with third parties except where necessary for the performance of the Service, for legal or regulatory reasons, or with the consent of the Client.

16. Amendments to Terms

Man with Van Enfield reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract. Clients are encouraged to review the current Terms and Conditions before making a booking.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Service provided by Man with Van Enfield.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking issued by Man with Van Enfield, constitute the entire agreement between the parties in relation to the Service and supersede any prior discussions, correspondence or understandings.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.