These Terms and Conditions set out the basis on which Man With Van Enfield provides removal, transport, delivery, and related vehicle-and-labour services to customers. By making a booking, the customer confirms that they have read, understood, and accepted these terms. These terms apply to all domestic and commercial bookings unless otherwise agreed in writing. They are intended to protect both the customer and the service provider by clearly defining the scope of the service, the responsibilities of each party, and the limits of liability.

Throughout this document, references to “we,” “us,” and “our” mean the service provider operating under the Man With Van Enfield name, and references to “you” or “the customer” mean the person, business, or representative placing the booking. These terms apply whether the service is booked for a single-item collection, a full house move, office relocation, furniture delivery, or any other agreed transport task. Where an estimate or quotation is provided, it is based on the information supplied by the customer at the time of enquiry.

If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect. No variation to these terms will be binding unless confirmed by us in writing. Any failure by us to enforce a right or remedy at any time will not be treated as a waiver of that right or remedy.

1. Booking Process

Bookings for Man With Van Enfield services are accepted subject to vehicle availability, staffing availability, access suitability, and the accuracy of the information provided by the customer. A booking is not confirmed until we have accepted the job and, where required, received any deposit or advance payment agreed at the time of booking. Any quotation provided before confirmation is an estimate only unless expressly stated to be fixed.

To make a booking, the customer must provide complete and accurate details, including but not limited to: pickup and delivery addresses, preferred date and time, type and quantity of items, access conditions, parking restrictions, stair access, lift availability, and whether assistance is needed with loading or unloading. If the customer supplies incomplete or misleading information, we may revise the quotation, alter the booking terms, or refuse to carry out the service. We rely on the customer’s description of the job when allocating the appropriate van size, labour, and time.

We reserve the right to refuse or cancel a booking where the requested work is unsafe, unlawful, abusive, or outside the scope of our services. This includes, for example, situations involving prohibited items, unreasonable access, or the need for specialist equipment that was not disclosed in advance. In addition, we may refuse any job that would place our staff, vehicle, or the public at risk. Where practical, we will notify the customer promptly and, if relevant, discuss possible alternatives.

2. Service Scope and Customer Responsibilities

Our services may include collection, transport, loading, unloading, and basic placement of items as agreed in advance. Unless specifically arranged, we do not dismantle or reassemble furniture, disconnect appliances, remove fixed fittings, or carry out specialist handling. Any extra tasks requested on the day are subject to availability and may incur additional charges. The customer must ensure that the property is ready for the agreed service time and that any items to be moved are packed, labelled, and accessible unless packing has been included in the booking.

The customer is responsible for ensuring that all goods are suitable for transport and properly protected where necessary. Fragile, valuable, or sentimental items should be packed securely by the customer unless we have expressly agreed to provide packing services. We will take reasonable care when handling items, but we are not responsible for damage caused by inadequate packing, unstable loading by the customer, or pre-existing defects. The customer must also ensure that all relevant consents have been obtained for the removal or delivery of goods from the relevant premises.

If parking restrictions, congestion charges, tolls, waiting charges, or access limitations apply, the customer is responsible for informing us in advance and for covering any associated costs unless otherwise agreed. Where our vehicle cannot park reasonably close to the property due to restrictions or lack of access, additional labour time may be charged. If the job takes longer than planned because of delays caused by the customer or a third party, extra waiting or labour charges may apply.

3. Payments and Charges

Unless otherwise stated in the quotation, prices are based on time, labour, distance, vehicle use, and any agreed additional services. Charges may also include fuel, congestion, tolls, parking, disposal fees, and other expenses reasonably incurred in performing the service. Any estimate is calculated using the information available at the time and may change if the actual job differs materially from the original description. We will normally explain any revised charge before continuing, where reasonably practicable.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the service, although deposits or partial advance payments may be required to secure a booking. Accepted payment methods may include bank transfer, card payment, or cash, subject to the arrangements agreed in advance. The customer agrees to pay all fees in full without deduction or set-off unless a discount has been expressly agreed in writing.

If payment is not made when due, we may charge reasonable administrative costs and, where permitted by law, interest on overdue sums. We may also suspend or withhold future services until outstanding balances are settled. Title to any goods sold by us, if applicable, does not pass until payment has been received in full. If a third party is paying on the customer’s behalf, the customer remains responsible for ensuring that payment is received unless we have confirmed otherwise in writing.

4. Cancellations, Postponements, and No-Shows

Customers may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary depending on the size and nature of the job and any resources already allocated. If a booking is cancelled at short notice, we may charge a cancellation fee to cover lost time, vehicle allocation, staff scheduling, and any non-refundable third-party expenses. Deposits may be retained in whole or in part where cancellation occurs after confirmation.

If the customer postpones the booking, we will try to accommodate a new date, subject to availability. However, rescheduling may be treated as a cancellation followed by a new booking if the original time slot cannot be reused. If we arrive at the agreed time and the customer is unavailable, the property is inaccessible, or the job cannot proceed for reasons outside our control, this may be treated as a no-show and charges may still apply. In such cases, we may leave the site after a reasonable waiting period.

We may cancel or suspend a booking if unexpected circumstances occur, including vehicle breakdown, severe weather, staff illness, unsafe conditions, or events beyond our reasonable control. If we do so, we will aim to give notice as soon as reasonably possible and may offer an alternative time where appropriate. Our liability for cancellation due to such circumstances is limited to refunding any payment received for the undelivered part of the service, unless otherwise required by law.

5. Liability and Insurance

We take reasonable care in providing the service and handling goods, but liability is limited to the extent permitted by law. We are not liable for loss or damage caused by events outside our control, including defective packaging, hidden defects in goods, inadequate access, insecure loading performed by the customer, or the ordinary risks of transport where no negligence on our part is involved. The customer is responsible for declaring any items that are particularly fragile, valuable, heavy, or difficult to move.

Where we are legally liable for loss or damage, our responsibility will be limited to direct loss only and will not extend to indirect or consequential loss, loss of profit, loss of opportunity, or emotional distress. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If an item is damaged, the customer must notify us promptly and provide reasonable evidence, including photographs where available.

Claims must be submitted within a reasonable time after the service is completed or, in the case of hidden damage, as soon as it is discovered. We may inspect the item, packaging, and relevant circumstances before accepting or rejecting any claim. If liability is established, we may choose to repair the item, arrange a replacement, or pay compensation up to the fair value of the damaged item, taking into account age, condition, and depreciation. Customers are encouraged to arrange their own insurance for high-value possessions.

6. Waste Regulations and Disposal

If the service includes rubbish removal, clearance, or disposal of unwanted items, the customer agrees that all waste is presented honestly and lawfully. We operate in accordance with applicable waste regulations and environmental requirements in the UK. We will only collect and transport waste that we are permitted and equipped to handle. The customer must not present hazardous, illegal, or unlabelled materials unless this has been expressly agreed and lawfully arranged in advance.

Waste may include furniture, household rubbish, packaging, appliances, and other general non-hazardous items, provided they are suitable for lawful transport and disposal. Items containing asbestos, chemicals, oils, gas bottles, clinical waste, electrical waste requiring special handling, or other controlled substances may be refused. The customer is responsible for ensuring that any waste handed over is owned by them or that they have authority to dispose of it. We may request clarification if the nature of the waste is unclear.

The customer acknowledges that improper disposal of waste can create serious legal consequences. If the customer misrepresents waste, includes prohibited items, or instructs us to act unlawfully, we may immediately stop work and notify the relevant authorities where required. Any additional disposal charges, fines, or losses arising from false information provided by the customer may be charged to the customer to the fullest extent permitted by law. We may also refuse future work from any party who attempts to use our service for unlawful disposal.

7. Property, Access, and Completion of Work

The customer must ensure safe and reasonable access to the pickup and delivery locations. This includes arranging parking where necessary, clearing pathways, securing pets, and providing keys, codes, or permissions needed to enter the premises. If access is delayed or made impossible by factors outside our control, additional charges may apply. We are not responsible for delays caused by lifts, narrow stairways, traffic restrictions, or other access issues that were not disclosed before booking.

Where the customer or a representative is present, their instructions will be treated as authorised unless we have reason to doubt their authority. If no one is present at the delivery location, we may place items only where safe and reasonably practicable, or retain the items until delivery can be completed, with any further costs charged to the customer. We will regard the service as completed once the agreed items have been delivered or otherwise dealt with in accordance with the customer’s instructions.

The customer must inspect items at the time of delivery where possible and raise any visible issues promptly. Signing a job sheet, delivery note, or similar record may confirm completion but does not prevent the customer from making a valid claim for hidden damage later, provided it is raised within a reasonable period. However, we cannot accept responsibility for damage reported long after completion where the condition of the goods or circumstances can no longer be verified.

8. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. If the customer is contracting as a consumer, nothing in these terms affects any rights that cannot be limited or excluded under applicable consumer protection legislation.

We may update these terms from time to time to reflect changes in law, operational requirements, or service arrangements. The version in force at the time of booking will normally apply to that booking unless a revised version has been agreed in writing. If there is any conflict between a written quotation and these terms, the quotation will take priority only to the extent of the inconsistency and only for the specific booking to which it relates.

By confirming a booking with Man With Van Enfield, the customer acknowledges that they have read and accepted these terms, including the rules on booking, payment, cancellation, liability, waste handling, and governing law. These conditions form the entire agreement between the customer and us in relation to the service, unless varied in writing. The customer is encouraged to retain a copy for their records.